If a customer is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs and insurance.
Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Mythic Gaming reserves the right, at its sole discretion to levy an additional fee.
Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened or used.
All products being shipped back to Mythic Gaming should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; Mythic Gaming will not be liable for the damages. It is recommended to insure any items that you send to us.
All products sold by Mythic Gaming are covered by our manufacturer’s original warranty, which is a 1 year warranty on parts, and 9 months on the batteries, from the date of order, unless otherwise stated. This is in relation to Mythic Gaming laptops. Other products will include their respective manufacturers warranties.
Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Mythic Gaming. We cover sending the new items back to you.
All our Mythic Gaming laptops are tested before shipping out, however if they are DOA or fail within 30 days please do let us know and we will look at your specific case individually. Damage through misuse, negligence or any other forms other than that of normal usage is not covered. Overclocking is also not covered so be sure you fully understand the risks before attempting this – after all our machines are already incredibly fast !